At 9YAARDS, we strive to provide a seamless shopping experience. This Cancellation Policy explains how and when you may cancel an order placed through our website.

Order Cancellation by Customer

Before Order is Shipped

·        You may cancel your order within 12 hours of placing it, provided the order has not yet been shipped.

·        To cancel, email us at info@zohomail.com,  with your order number and reason for cancellation.

·        Orders cancelled within this window will be eligible for a full refund.

After Order is Shipped

·        Once an order has been shipped, it cannot be cancelled.

·        However, you may still request a return after receiving the product, as per our Return Policy.

Cancellation by 9YAARDS

We reserve the right to cancel an order under the following circumstances:

·        The item is out of stock or discontinued.

·        Payment is not successfully processed.

·        The shipping address is incorrect or unreachable. (shipping costs will be deducted from amount paid and refund processed accordingly)

·        The order fails verification checks or appears fraudulent.

·        Technical or pricing errors on the website.

If 9YAARDS cancels your order:

·        You will be notified via email.

·        Your refund will be issued to your original payment method, as applicable.

Refund Timelines for Cancelled Orders

·        Refunds for approved cancellations are processed within 7–10 business days.

·        Your bank or payment provider may take additional time to reflect the refund.

Contact Us

For cancellation support, email us at info@zohomail.com,