Orders - Shipping is available across the United Arab Emirates. Delivery timelines indicated at checkout are estimates only and may vary depending on the delivery location, courier performance, public holidays, or unforeseen circumstances beyond the Company’s reasonable control. Risk of loss or damage to the product passes to the Customer upon confirmed delivery to the shipping address provided at the time of placing the order.

UAE Orders (7–10 Days)
Customers within the United Arab Emirates may request an exchange within 7 to 10 calendar days from the date of delivery.
To be eligible for exchange, the saree must:
Be unused, unworn, and unwashed
Be returned in its original folding condition
Have all original tags, labels, and packaging intact (including Silk Mark label, where applicable)
Not have undergone any alteration, including fall stitching, pico/edging, blouse stitching, hemming, or any form of customization.
Exchange requests are subject to product availability at the time of processing. If the requested replacement item is unavailable, the Customer may opt for store credit in accordance with our Purchase & Refund Policy.
Return shipping charges for non-defective exchanges may be borne by the Customer.
DEFECTIVE OR INCORRECT PRODUCTS (YOUR LEGAL RIGHTS)
If you receive a saree that is physically damaged, has a manufacturing defect, or is significantly different from what you ordered, you are entitled to a full refund to your original payment method, a replacement, or a repair. Minor variations in weave or color, which are common in handloom and artisanal products, are not considered defects but are hallmarks of artisanal craftsmanship.
Please notify us within 48 hours of delivery by calling +971556383959 or emailing info@zohomail.com, along with photos or videos clearly showing the defect. Upon verification, 9Yaards will cover all return shipping and inspection costs for defective items.
UAE Orders (7–14 Days) - If the product is physically damaged, has a manufacturing defect, or is materially different from the order, the Customer may request a refund or replacement within 7 to 14 calendar days from the date of delivery. Notification must be made within 48 hours of receipt and should include clear photographic or video evidence of the issue.
Upon verification of the defect, return shipping shall be arranged and borne by 9Yaards. Approved refunds will be processed to the original payment method within 7–14 business days, depending on the banking institution or payment provider.
RETURNS FOR PERSONAL PREFERENCE
UAE Customers - If returning a saree due to personal preference (e.g., color not preferred), the request must be initiated within 10 calendar days of delivery. Refunds for change-of-mind returns will be issued strictly as Store Credit only; cash or card refunds are not permitted. Store Credit is valid for 60 days, non-transferable, and not redeemable for cash. Return shipping charges may be deducted from the Store Credit where applicable.

HOW TO RETURN YOUR ORDER
To ensure a smooth return process, please follow the steps below:
Request: Contact our customer support team by emailing info@zohomail.com or sending a message to +971556383959, including your Order ID and a brief reason for the return. This helps us quickly identify your order and provide the appropriate guidance.
Approval: Once your request is received, our team will review it to confirm eligibility based on the type of return (Defective, Incorrect Product, or Change of Mind). For Change-of-Mind returns, you will receive a return authorization with instructions on how to proceed. Approval ensures that your return is valid and that the returned product meets our policy requirements.
Pickup/Return Shipment: For UAE orders, we will arrange a courier pickup from your location. Customers are responsible for ensuring that the product is properly packed and in the original condition. For Change-of-Mind returns, a flat return shipping fee of AED 30 will be deducted from your store credit. For defective or incorrect items, 9Yaards will cover the return shipping cost. Following these steps helps us process your return quickly and ensures that refunds, replacements, or store credit can be issued without delay.
CONDITION OF RETURNED ITEMS
All returned sarees must be properly folded in their original format, free from stains, perfume, makeup, or any other odour, and must include all original packaging materials. This ensures the product remains in a condition suitable for resale or exchange.
A handling or restocking fee of AED 15 may be deducted if the saree is returned improperly folded or not in its original condition. Items that fail our quality inspection may be rejected for any refund or exchange.
NON-RETURNABLE ITEMS
To maintain hygiene, product integrity, and quality standards, certain items are strictly non-returnable. This includes sarees with stitched blouses, altered sarees (including fall, pico, or any custom work), fully customized orders, products purchased during clearance or final sale events, and any items that show signs of use, wear, or damage. Customers are advised to review product descriptions carefully before purchase, as these items cannot be exchanged or refunded under any circumstances.
PROCESSING TIME
Once a return or exchange request is approved, the processing time refers to the period required for the Company to inspect the returned product, verify eligibility, and issue the refund or store credit. Store Credit for approved returns is typically issued within 3 business days of successful approval and quality inspection. Refunds for defective products are generally processed within 7–14 business days to the original payment method. This timeline applies to both UAE and International orders; however, for International refunds, additional time may be required depending on the Customer’s bank or payment provider due to cross-border processing and currency conversion procedures.
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