Last Updated: July 2026
At 9yaards, we celebrate the timeless elegance of the saree. We want you to love your purchase; however, we understand that sometimes a choice might change. Our policy is designed to be fair, transparent, and compliant with UAE Consumer Protection Laws.
“Change of Mind” Returns
If the saree is perfect but you have simply changed your mind or the color doesn’t suit you as expected:
Refund Method: We offer a refund in the form of 9yaards Store Credit only. No cash or card refunds will be issued for change-of-mind returns.
Validity: Store credit is valid for [15 days] from the date of issue and can be used for any future purchase on our website.
Timeframe: You must initiate the return request within 24 hours from the time of receiving the order.
Conditions: The saree must be unworn, unwashed, and in its original folding. All tags, “Silk Mark” labels (if applicable), and original packaging must be intact.
Non-Returnable Items
To maintain hygiene and product integrity, the following cannot be returned or exchanged:
Customized Orders: Sarees with stitched blouses, customized falls, or edging (Pico) services.
Sale Items: Any products purchased during a “Clearance” or “Final Sale” event.
Used Items: Sarees that show signs of being draped, have perfume scents, or makeup stains.
How to Initiate a Return
Request: Email at namaste@9yaards.com with your Order ID.
Approval: Our team will review your request. For “Change of Mind,” you will receive a return authorization.
Pickup: We will arrange a courier pickup from your location in Dubai/UAE.
For Change of Mind: A flat return shipping fee of AED 25 will be deducted from your store credit.
Processing Timeline
Once your saree reaches our studio, it undergoes a quality check.
Store Credits: Issued within 3 business days of a successful quality check.
Saree Folding: A “Restocking Fee” of AED 15 may apply if the saree is returned in a tangled mess.
Store Credit – Store credits are valid for 15 days.