Terms Conditions

9YAARDS FOR ONLINE SHOPPING

Effective date: [2nd July 2025]

Version: 1.0

1. About us

The Website www.9yaards.com is owned and operated by 9Yaards for Online Shopping, licensed by the Department of Economy and Tourism, Dubai, United Arab Emirates under trade licence number 1524187 VAT registration (TRN105182872900001.

Contact: namaste@9yaards.com

2. Acceptance of these Terms

By accessing the Website, creating an account or placing an order, you confirm that you have read, understood and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Refund and Return Policy, each of which forms part of your contract with us.

If you do not agree, do not use the Website.

These Terms are issued in English. Where an Arabic translation is provided and a discrepancy arises, the Arabic version shall prevail for the purposes of UAE law.

3. Eligibility

To place an order you must:

be at least 18 years of age and legally capable of entering into a binding contract under UAE law;
provide a delivery address within the United Arab Emirates — we do not currently deliver outside the UAE;
provide accurate, current and complete information at registration and checkout; and
use a payment method that you are authorised to use.

We may refuse service, close accounts or cancel orders where these conditions are not met.

4. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at namaste@9yaards.com of any unauthorised use.

We may suspend or terminate an account where we reasonably believe it has been used fraudulently, in breach of these Terms, or in a manner that harms us, our customers or our delivery partners.

5. Products, images and natural variation

We sell sarees and related apparel sourced from India.

We invest in high-resolution photography from multiple angles so that you can assess each product accurately before ordering. Each product listing sets out the fabric, weave, length, blouse-piece details, care instructions, country of origin and price.

You should nonetheless note:

Colour: screen calibration, display settings and ambient lighting cause colour to render differently across devices. Minor colour variation between the image and the delivered product is inherent to online retail and is not a defect.
Handloom and handcrafted variation: sarees produced by hand — including handloom, block-print, hand-embroidery and zari work — carry minor irregularities in weave, print alignment, motif spacing and finish. These are characteristic of the craft, are not manufacturing defects, and do not render the product non-conforming.
Measurements: stated dimensions are subject to a tolerance of ±2%, consistent with textile industry practice.

Every saree is quality-checked before dispatch.

6. Pricing, VAT and currency

All prices are displayed in UAE Dirhams (AED)
Delivery charges, where applicable, are shown separately at checkout before you confirm payment. The total amount payable is displayed before you commit to the order.
We do not add any surcharge for payment by credit card.
We take care to price accurately. Where an item is listed at a manifestly incorrect price due to a technical or human error, we will contact you before dispatch and offer either confirmation at the correct price or cancellation with a full refund. We will not be obliged to supply at the erroneous price.
Prices may change at any time, but changes do not affect orders already accepted.

7. Placing an order and formation of contract

You select products, add them to your cart, and proceed to checkout.
You confirm your delivery address, select a payment method and complete payment. Payment is taken in full at the point of order.
We send an order acknowledgement email. This acknowledgement confirms receipt of your order — it does not constitute acceptance.
A binding contract is formed only when we send you a dispatch confirmation for the product concerned.

We may decline an order, in whole or in part, where the product is unavailable, where payment authorisation fails or is reversed, where the delivery address falls outside our service area, where a pricing or listing error has occurred, where we suspect fraud or misuse, or where supply would breach applicable law. If we decline after payment has been taken, we refund the full amount in accordance with the Refund and Return Policy.

8. Payment

Payment must be made in full at the time of ordering. We accept:

Credit and debit cards, processed through our payment gateway partner Ziina
Instalment payments through Tabby and Tamara *(onboarding in progress; these will appear at checkout once live)*

Card details are entered directly into the payment provider’s PCI-DSS-compliant environment. We do not receive or store your full card number, expiry date or CVV/CVC.

Instalment payments. Where you choose Tabby or Tamara, you enter into a separate agreement directly with that provider, on its own terms. That provider is responsible for approving you, setting your instalment schedule, collecting payments and handling any late fees or credit consequences. We are not a party to that agreement and are not responsible for its terms. Read them before you proceed. Approval is at the provider’s discretion and is not guaranteed.

We reserve the right to run fraud and risk checks on any transaction and to cancel an order where a check fails.

9. Delivery

We deliver within the United Arab Emirates only.
Delivery is performed by independent third-party delivery partners and riders. Estimated delivery windows are shown at checkout and are estimates, not guarantees.
You must provide a complete and accurate address, an active contact number, and reasonable access. We are not responsible for delays or failed deliveries caused by incorrect address details, an unreachable contact number, or the recipient being unavailable.
Someone aged 18 or over must be present to receive the order. We may require signature, OTP verification or photographic proof of delivery.
If delivery fails on the first attempt, our partner will attempt to contact you and re-attempt delivery. After two failed attempts, the order will be returned to us and refunded, less any delivery and re-attempt charges actually incurred.
Delivery may be affected by circumstances beyond our control, including weather, customs clearance, public holidays and traffic restrictions.

Title and risk. Risk in the product passes to you upon delivery and completion of the doorstep inspection window described in Section 10. Title passes to you upon delivery, provided payment has been received in full and not subsequently reversed.

10. Returns and refunds

Returns, refunds and cancellations are governed by our Refund and Return Policy, which forms part of these Terms and is available at www.9yaards.com/refund-policy.

11. Promotions, vouchers and discount codes

Promotional codes are valid only for the period, products and conditions stated, cannot be exchanged for cash, may not be combined unless expressly permitted, and may be withdrawn at any time. We may cancel an order and void a code where we reasonably believe it has been obtained or used improperly.

Where a discount was applied to an order that is later returned, the refund is calculated on the amount actually paid.

12. Intellectual property

All content on the Website — including product photography, text, designs, logos, graphics, layout, and the “9Yaards” name and marks — is owned by us or licensed to us and is protected under Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights and Federal Decree-Law No. 36 of 2021 on Trademarks.

You may view and print content for personal, non-commercial use. You may not copy, reproduce, republish, scrape, distribute, modify or exploit any content commercially without our prior written consent.

13 Acceptable use

You agree not to:

use the Website for any unlawful purpose or in breach of Federal Decree-Law No. 34 of 2021 on Countering Rumours and Cybercrimes;
attempt to gain unauthorised access to the Website, its servers or any connected system;
introduce malware, conduct denial-of-service attacks, or interfere with the Website’s operation;
use bots, scrapers or automated tools to extract data or purchase inventory;
place fraudulent, speculative or abusive orders;
impersonate any person or misrepresent your affiliation;
post content that is unlawful, defamatory, obscene, offensive to public morals, or infringing of third-party rights.

We may suspend access, cancel orders and report unlawful conduct to the authorities.

14. Reviews and user content

Where you submit reviews, ratings, photographs or other content, you grant us a non-exclusive, royalty-free, worldwide, transferable licence to use, reproduce, adapt and display that content in connection with our business, including in marketing.

You confirm that the content is your own, is accurate, and does not infringe any third-party right or breach UAE law. We may edit, decline to publish or remove content at our discretion, including content that is abusive, misleading, promotional or unlawful.

15. Third-party links and services

The Website may link to third-party sites and services. We do not control them, do not endorse them, and accept no responsibility for their content, products, terms or privacy practices.

16. Warranties and disclaimers

We warrant that products supplied will conform in all material respects to their description on the Website and will be free from material manufacturing defects at the point of delivery.

Save as expressly stated in these Terms and as required by UAE law, the Website and its content are provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses.

Nothing in these Terms excludes or limits any right or remedy that cannot be excluded or limited under the Consumer Protection Legislation or other mandatory UAE law.

17. Limitation of liability

To the fullest extent permitted by UAE law:

our total aggregate liability arising out of or in connection with any order is limited to the total amount paid by you for that order;
we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings;
we are not liable for the acts or omissions of independent third-party delivery partners, payment providers or instalment providers, beyond our obligations under the Consumer Protection Legislation;
we are not liable for loss arising from your failure to provide accurate delivery information or to inspect the product during the doorstep window.

Nothing in this Section limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

18 Indemnity

You agree to indemnify and hold us harmless against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, or your violation of applicable law or third-party rights.

19. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event beyond our reasonable control, including natural disasters, extreme weather, epidemics, war, civil unrest, strikes, government action, customs delays, port closures, utility or telecommunications failure, or failure of third-party logistics or payment infrastructure. Where such an event continues for more than 30 days, either party may cancel the affected order and we will refund amounts paid for undelivered products.

20. Suspension and termination

We may suspend or withdraw the Website, or any part of it, for maintenance, upgrade or business reasons, without liability. We may terminate your account for material breach of these Terms. Termination does not affect accrued rights or obligations, including in respect of orders already dispatched.

21. Privacy

Personal data is processed in accordance with our Privacy Policy, published at www.9yaards.com/privacy-policy and issued under Federal Decree-Law No. 45 of 2021.

22. Complaints and dispute resolution

Step 1. Contact us at namaste@9yaards.com. We acknowledge complaints within 2 business days and aim to resolve them within 7 business days.

Step 2. If unresolved, you may escalate to:

Department of Economy and Tourism, Dubai — Consumer Protection: 600 545 555 | consumerrights.ae
Ministry of Economy — Consumer Protection Department: 600 522 225

Step 3. Failing resolution, either party may refer the dispute to the competent courts under Section 24.

23. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.

The Courts of Dubai have exclusive jurisdiction, without prejudice to any mandatory right you may have to bring proceedings before a consumer protection authority or another competent forum under UAE law.

24. Changes to these Terms

We may amend these Terms from time to time. The version in force at the time you place an order governs that order. The current version is always published at www.9yaards.com/terms. Continued use of the Website after publication constitutes acceptance of the amended Terms.

25. General

Severability: if any provision is held invalid or unenforceable, the remaining provisions continue in full force.
No waiver: failure to enforce any provision is not a waiver of it.
Assignment: you may not assign your rights under these Terms. We may assign or transfer ours to an affiliate or to a purchaser of our business.
Entire agreement: these Terms, together with the Privacy Policy and the Refund and Return Policy, constitute the entire agreement between you and us in respect of your use of the Website and any order placed.
Third-party rights: no person other than you and us has any right to enforce these Terms.

26. Contact

9Yaards for Online Shopping

Email: namaste@9yaards.com

Trade licence: 1524187, Department of Economy and Tourism, Dubai

VAT TRN: 105182872900001